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社评“中国亲子伦孑xXⅩ”-译文小记

横道河子东站:小中国亲子伦孑xXⅩ站大爱,情暖旅客出行路

来源: 新华每日电讯
2024-12-24 02:31:09

最佳回答

“中国亲子伦孑xXⅩ”横道河子东站:小中国亲子伦孑xXⅩ站大爱,情暖旅客出行路

  中新中国亲子伦孑xXⅩ网牡丹江12月21日电 题中国亲子伦孑xXⅩ:横道河子东站:小站大爱,情暖旅客出行路

  作者 李刚 吴晓琨

  在铁路运输网络的星罗棋布中,横道河子东站,一座候车面积不足500平方米的四等小站,近期却因冬季找北热潮的席卷,摇身一变成为热闹非凡的旅客集散地。

  入冬以来,每日有2000余名旅客如潮水般涌来,平日50多倍的客流运输组织,使得小站面临着严峻考验。然而,在这里坚守的铁路人,却用他们的热情与担当,书写着一段段暖心故事,为旅客们营造出温馨的出行环境。

客运值班员刘明(右一)在服务台前为咨询旅客服务 吴晓琨 摄

  21日清晨,阳光还未完全驱散晨雾,该站客运值班员刘明便已在服务台前忙碌着,开启了忙碌的一天。“您好,请问您需要什么帮助?”无论是于车次时刻的细致查询,还是票价差异的耐心解释;无论是换乘方案的精心规划,还是旅游路线的热心推荐,刘明总是以专业的素养和热忱的态度,为旅客们答疑解惑。面对那些在出行途中遗失证件、物品的旅客,刘明更是主动帮忙引导或联系。

  “你好,我身份证忘带了,手机也没电了,这可怎么上车啊?”一位旅客焦急万分地来到了服务台,像刘明寻求帮助,“您别急,告诉我身份证号码,我帮您查询信息,后续您走人工通道,上车后列车员也会协助您。”他的专业和耐心,赢得了问询和周围旅客的连连点赞。

刘明在月台坚守岗位 吴晓琨 摄

  14时许,狭小的候车区内早已人满为患。刘明匆匆穿梭于安检口与服务台之间,在安检处,他高声提醒:“大家请排好队,别着急,提前把帽子摘下来接受检查……”此时的他目光如炬,仔细检查着每一个细节,不放过任何一丝安全隐患。而在服务台办理售票或改签作业时,他的手指在键盘上飞速跳跃,口中还念念有词:“最近的一趟车可以办理改签,您可以提前2个小时返程。”

  候车大厅内,刘明的身影似灵动的音符,在人群中跳跃穿梭。“小朋友,跟紧爸爸妈妈,这边有个空位哦。”他精心引导着旅客排队候车,为带小孩的家庭寻觅舒适的休憩之所;遇到行动不便的旅客,他毫不犹豫地伸出援手,给予贴心的帮助,还为老年旅行团送上了热腾腾的姜枣茶。“哎呀,我的手机不见了!”一位旅客惊慌失措地呼喊。刘明瞬间响应:“您先别慌,我们一起找!”他迅速进行了广播寻物,并和同事们在候车大厅内仔细寻找,“找到了!找到了!”当手机失而复得,旅客激动得语无伦次,刘明却只是淡然一笑:“这是我们应该做的中国亲子伦孑xXⅩ,您收好。”

刘明在检票口指挥秩序 吴晓琨 摄

  当最后一班列车缓缓驶离,刘明与同事们相视而笑,疲惫中满是欣慰。这一天,他们用无数次的弯腰、解答、奔跑与守护,诠释着对工作的热爱与对旅客的深情。在这平凡的四等小站,他们用暖心服务,奏响一曲曲动人的奉献之歌,让每一位旅客的出行都充满温情与安心,也让横道河子东站成为旅途中难忘的温暖驿站。(完)

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