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社评“99精产国品一二三产区区”-梳理天下新闻

滴滴孙枢:努力让99精产国品一二三产区区师傅们有钱赚、有保障、不憋屈、受尊重

来源: 江苏工报
2024-11-27 06:41:49

最佳回答

“99精产国品一二三产区区”滴滴孙枢:努力让99精产国品一二三产区区师傅们有钱赚、有保障、不憋屈、受尊重

  11月299精产国品一二三产区区6日,第六届“滴滴司机节”在99精产国品一二三产区区成都举办。滴滴网约车平台公司CEO、司机生态发展委员会主任孙枢在现场发表致辞,感谢所有滴滴司机的付出、支持与信任,向来自全国各城市优秀司机师傅代表,以及仍在一线辛勤付出的司机们送上节日祝福。

图为:滴滴网约车平台公司CEO、司机生态发展委员会主任孙枢致谢滴滴司机

  孙枢表示,滴滴平台上有千万司机师傅,在为服务好出行、服务好乘客默默付出着,是大家一单一单的好服务,才能让出行变得更美好。“每一位师傅选择加入滴滴,都代表了一份对我们的信任,感谢大家的辛勤付出和一直以来的支持、信任,祝所有司机师傅们节日快乐!”

  去年,滴滴向司机师傅们征集了对滴滴司机节的反馈,孙枢也分享了自己看过留言的感受:“平台收到了很多师傅的吐槽、意见和建议,很抱歉滴滴做得还不够好,但我们会持续努力改进,我们知道每一个小细节的改变,都可能提升师傅跑车的幸福度。”

  滴滴努力的成果之一,便是履行去年的“十大承诺”。孙枢在司机节现场做了重点汇报,详细介绍了去年司机节提出的包含“抽成公开透明、提升派单体验”等“十大承诺”的落实情况。其中,师傅们比较关心的“高速费不要算在抽成里”“跨城订单能不能收跨城费”等问题,目前都已改进、上线。今年,滴滴为优化司机车主端的使用和接单体验,针对23项举措,做了“六大改善”:找单更容易、导航更好用、操作更简单、保障更全面、优待好司机、要求更灵活,以行动落实举措。

  为了更好地倾听司机声音,2021年,滴滴成立了滴滴网约车司机生态发展委员会,并在持续面向师傅们征集意见。滴滴将收集来的几万条意见分类汇总,并已经对其中93类问题做出改进和反馈。

  从倾听到体验,孙枢提到,此前有司机师傅向滴滴喊话,让大家都去跑车试试,就知道师傅们有多难。今年以来,这项呼吁开始落实。滴滴员工们实际参与到跑车全流程中,发现问题并做出针对性改进。

  孙枢也讲述了他在跑车过程的亲身经历:“有时候就因为距离近几百米,就导航到了一条拥堵又难走的小路;比如热力图不准,有时候明明显示是热区,等你跑过去了发现根本没单;还有很多师傅抱怨的,等了好久,好不容易接到一个大单,结果乘客取消了,我自己就遇到过一次,真的会非常非常生气;还有各种播报、考试非常多;真正跑上一整天,也切身体验了师傅在跑车过程中等单的焦虑、‘找厕所’的难题等等。”

  如今,这些司机师傅们切身体验的痛点在被逐步解决:针对热力图无单问题,部分城市正在试点“无单赔”;大单被取消,平台会为师傅们提供“长单取消补偿派”权益;此外,滴滴还优化了地图定位和导航路线,改善路口派单等情况,新上线了8万多条充电、加油、卫生间等信息。

  孙枢表示:“从滴滴出发的那天起,我们一直深知,没有司机师傅们,就没有滴滴。我们会持续努力,让每一位滴滴师傅都有钱赚、有保障、不憋屈、受尊重,这是支撑我们努力改进的动力和目标,也是我们身上的责任。”

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