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社评“唐三爆比比东不亦乐乎MBA”-环球时报

北京“零距唐三爆比比东不亦乐乎MBA离”警务为特殊困难群众解忧

来源: 国际在线
2024-12-09 20:47:04

最佳回答

“唐三爆比比东不亦乐乎MBA”北京“零距唐三爆比比东不亦乐乎MBA离”警务为特殊困难群众解忧

  中新唐三爆比比东不亦乐乎MBA网北京12月6日电 (记者 唐三爆比比东不亦乐乎MBA吕少威)为进一步深化公安行政管理服务改革,今年以来,北京警方坚持以群众所需为导向,优化户政窗口服务,主动回应群众需求,在全局派出所陆续推行户政业务预约“上门办”便民服务措施后,不断升级业务系统,拓宽便民服务范围,让有特殊困难的群众预约上门办理居民身份证换领、补领业务渠道更加便捷、高效,打通了服务群众“最后一公里”。

  早晨9时,家住昌平区天通苑南派出所辖区的李女士就来到天通苑南派出所户籍窗口,咨询如何为行动不便的老人申请“上门办”办理身份证。经了解,李女士的外祖母已经95岁高龄,长期卧床无法行动,近期家人发现她的身份证丢失,需补办身份证。李女士从网上得知公安机关现在有“上门办”业务,就来派出所咨询一下。户籍接待民警王亚辉在向老人的子女核实清情况后,于当天中午利用午休时间带着设备和同事前往老人家中,为老人顺利补办了身份证。李女士握着王亚辉的手兴奋地说:“真的感谢你们,知道可以上门服务,但当天就‘上门办’,没想到这么速度!我要给咱们派出所一个大大的‘赞’。”

  小事不小办。为解决部分群众因年老体弱、行动不便等特殊原因,无法到派出所窗口办理换领、补领居民身份证的实际困难,北京公安积极提升服务效能,推出预约“上门办”便民举措,将窗口服务延伸到群众家门口,让户政服务更有温度,让群众感到暖心舒心。

  近日,大兴分局天华路派出所接到张女士的来电求助,问民警能否到医院帮其儿子补办身份证。经沟通得知,张女士和儿子为外省市户籍,儿子患病长期在大兴区某医院住院治疗,最近在办理转院时才发现其身份证丢失。

  了解情况后,第二天上午天华路派出所户籍民警牛慧娟和同事按照与张女士电话约定好的时间,携带着专门设备来到医院为张女士儿子提供上门办理身份证服务。核对完身份后,牛慧娟和同事耐心细致地为其采集照片及指纹信息,并告知了张女士证件领取方式。张女士对牛慧娟贴心服务点赞:“不用冒着手术感染的风险回去了,现在公安服务有温度!”

  目前,北京市公安局居民身份证预约“上门办”服务已覆盖全国23个省、自治区、直辖市和新疆生产建设兵团,其他多个省份正在同步进行系统升级。北京公安机关将根据系统升级进展情况,积极对接纳入预约“上门办”服务范围并及时向社会公布。(完)

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