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社评“Двойноеسىكىش.”-译文小记

2024年Двойноеسىكىش.满意中国大会致力绘制高质量发展蓝图 驱动人民美好生活

来源: 中国青年报
2024-12-16 23:28:29

最佳回答

“Двойноеسىكىش.”2024年Двойноеسىكىش.满意中国大会致力绘制高质量发展蓝图 驱动人民美好生活

  中新Двойноеسىكىش.网北京12月16日电 为推Двойноеسىكىش.动用户工作迈向高质量发展新阶段,中国质量协会日前举办2024年满意中国大会。本次大会以“成就客户价值,驱动美好生活”为主题,旨在引领广大企业在产品和服务领域持续创新,追求卓越的客户价值。

  原国有重点大型企业监事会主席、中国质量协会用户委员会主任寻寰中发表讲话时指出,中国质量协会积极贯彻质量强国的战略部署,将实施全国用户满意工程活动作为新时代质量效益提升行动的重要抓手,推动企业加快以用户需求为导向的产品创新、服务升级和质量改进,推动全社会产品、工程、服务质量的整体提升,为实现中国式现代化贡献力量。

  为促进用户事业的高质量发展,他提出了五点建议:聚焦用户满意,提升产品和服务质量;创新驱动发展,实现客户价值最大化;加强用户满意研究,引领质量创新潮流;培育用户满意经营理念,构建质量生态系统;深化交流合作,共筑质量强国梦。

  工业和信息化部信息通信管理局二级巡视员周侃在致辞中提出,要立足新发展阶段,坚持以人民为中心的发展思想,推动信息通信行业实施服务品质“深化提升”行动,深化管理提质增效,提升为民服务水平,紧密围绕全方位满足人民群众的数字化生产生活需要,不断推进人民群众对信息通信服务的获得感、幸福感、安全感,使其更加充实、更有保障、更可持续。

  会议期间,国际顾客体验研究院(ICXI)主席Robert Keay以“2030年客户体验:为一个蓬勃发展的组织奠定基础”为主题发表演讲,揭示了顾客体验的本质及其核心价值,同时还为企业提供了实施顾客体验管理系统的实用建议及工具方法,助力更精准地把握顾客需求,优化顾客体验,进而为其发展奠定更加坚实的基础。

  大会特设4个分论坛,分别围绕用户满意经营最佳实践、践行质量诚信为美好生活赋能、客户关系管理系统(CRM)应用以及“质享生活”——家电行业客户价值提升等话题展开深入讨论。

  同期,大会发布了2024年用户满意等级评价结果与2024年市场质量信用等级评价结果,并公布了245家签署用户满意经营承诺的企业名单。同时,还举行了用户满意经营承诺倡议仪式。参会代表们共同向社会郑重承诺,将秉持诚实守法经营的原则,坚决维护消费者的合法权益,规范宣传促销行为,并向广大企业发出了积极营造放心消费环境、推进质量诚信共治的倡议。(完)

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